We service clients on an international basis. Currently we have consultants all over the world. Our solutions are customizable to meet each client’s desired outcomes. The key areas of our consultant's expertise nclude:
- Strategic design and review of Contact Centres
- Customer Channel Optimization (CCO)
- Converting a cost centre into a profit centre
- Reducing call centre costs without reducing customer loyalty
- Evolving a call centre into multi-medium management
- Establishing an outsource business including project management
- Mergers and acquisitions preparation, evaluation and project management
- Professional management of all aspects of call centre operations
- Operational structure, process mapping and efficiency modelling
- Determining the best solution for call centre management
- Selecting the right vendor for outsourcing or offshoring
- Technology solution, vendor selection & project management of IT implementations
- Enterprise Content Management (ECM)
- Customer life cycle management
- Increasing customer spend using the call centre
- Increasing revenue from other channels such as the web, using the call centre
- Site evaluation and selection for call centre facilities
- Multilingual management of services
- BPO process mapping for efficient and SLA management
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