Joe Tawfik, Chairman & Founder
Australia, Servicing International
Joe Tawfik has over 25 years of business, technology, project management and senior management experience. He has been a Board Director since 1996 and has served on several Boards over this period. He has been actively involved in the BPO and human capital industry in Australia for the past decade in both a hands-on and a strategic capacity.
Joe has been involved in every facet of the industry including consultancy, sales, operations, consulting, and strategic development for a multitude of public listed companies. Joe has extensive start-up (seven start-ups) experience and has built a reputation for delivering complicated projects on time and on budget. Growing young businesses and turning around troubled businesses is his forte. Joe founded, co-owned, and was Managing Director of Contact 1-2-1, a multi-media BPO with centres in Sydney, Adelaide and the Gold Coast. Joe led multiple complex projects for companies such as ING, ANZ, Air France/KLM Airlines (loyalty program), SOCOG, Accor (loyalty program) and Mitsubishi Motors. He grew the business to 300 staff with $15.5M revenues in 6 years.
Joe has successfully owned his own consulting and services business and understands the multi-faceted issues currently faced by mid to large sized organisations. He has a solid background in establishing new enterprises and projects for clients. Joe has completed four years of a Doctorate in Business Administration. In addition, Joe holds a BA(Hons.) with a major in Communications from the University of Sydney.
Joe has a proven business track record in establishing, growing and fixing problem areas in businesses of all sizes. His particular expertise lies in the following areas:
- Company leadership and growth
- Entrepreneurship
- Project management
- Strategy
- Sales
- Marketing
- Brand positioning
- Strategic planning
- Market planning
- Business development
- Operations
- IT
Partner Consultant
Shayne Jackson
Partner Consultant
Australia & NZ
Shayne has over 10 years experience in management roles in both SME and Corporate environments. Shayne has extensive partner in the call centre space. He has worked for Sitel for over 13 years and has a wealth of experience in the BPO space. Shayne has been helping numerous customer care companies over the past 10 years. Shayne’ key area of expertise include:
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Corporate strategy
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Business development
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Bid management
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Change management
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Project management
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SME mentoring
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Strategic positioning
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People management
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IT & T consulting
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Mergers & Acquisition
Brendon Walker
Partner Consultant
Australia & NZ
Brendon has extensive contact centre consulting experience. He is a specialist in the health sector and has worked with numerous government and private companies consulting. His consulting assignments extend from pure consulting and project management to complete service reviews and redesign. Brendon understands that an effective and efficient customer service model requires a combination of an effective and engaged corporate structure, coupled with a robust operational model that is simple and effective in its design.
Brendon values the subject matter experts of an organisation. He posses the skills to engage with the staff working at the organisation. By bringing the results of a service review together with corporate and operational divisions of an organisation, Brendon can guide and develop strategies that all stakeholders can understand and own. Brendon’s key areas of expertise include:
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