T.Jaganathan
Partner Consultant
India
T. Jaganathan is a Gold Medalist (University First) Engineer with Business Administration Diploma. He has held key positions in Technology Infrastructure Management for more than 22 years.
He is currently the Managing Director for a technology consulting company in the BPO/Call Center segment. He is also the Chief Technology Advisor for Ajuba Solutions (India) Private Limited, a 1500 seat international BPO/Call Center handling Healthcare and Collections Processes. Apart from building and supporting IT infrastructure for Ajuba, he has also spearheaded ISO27001 implementation with HIPAA and FDCPA compliance for Ajuba.
His expertise is primarily in the following areas:
- Turnkey infrastructure implementation on Build or BO or BOT models.
Rich experience in conducting successful techno-commercial feasibility studies for various International initiatives such as OmanTel, Malaysian Airlines, TVS, etc.
Technology architect: voice, data and networking
Technology migration projects
Network design and implementations
Information security
Jaganathan is one of the recipients of the CIO-100 award for 2008 for some of his bold initiatives in Ajuba Solutions. Jaganathan was a presenter in INTEROP-2009 Mumbai symposium on Information Security implementation.
Amar Mehra
Partner Consultant
India
Amar has worked as an all-rounder in several BPO companies in India. He has worked as an agent, team leader and sales executive. During his tenure he has gained valuable experience from the “shop floor” and back-office management. Having had a diverse exposure to numerous aspects of the business Amar has valuable insights to offer BPO companies requiring campaign development and implementation. Amar’s expertise includes:
Team leader management
New campaign implementation
Staff development
Vikrant Bhargava
Partner Consultant
India/USA
Vikrant has more than 10 years of experience in opportunity planning for new call centres, business partner evaluation, expectation management, price and term negotiations, capacity planning, RFP design and development, data analytics, strategy planning and development, telesales and call center Operations. Vikrant is MBA educated with a Masters in Business.
Vikrant is credited with conceptualization and implementation of first captive telesales contact centers in India for ICICI Lombard General Insurance and Bharti AXA Life Insurance with more than 1500 workstations.
Vikrant’s main areas of expertise include:
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Opportunity planning for new call centre
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Evaluating outsourcing business vendors
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Expectation management, price and term negotiations, capacity planning
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Develop dry signature business model
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Profit and Loss management
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Developed specialized products for telesales
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Design and develop RFPs
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Strategize SKIP Tracing contact-ability
Nancy Gulani
Partner Consultant
India
Nancy is an MBA educated Systems Management professional from Pune University. Nancy ha s project management certification from PMI and also has Six Sigma Black-belt Quality certification.
She has over 9 years of experience in BPO Management related to strategy designs on vendor selection, vendor operations, service delivery management, CSAT, leading quality projects and transition/migrations projects spanning multiple domains, culture and location.
Nancy’s key areas of expertise include:
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process re-engineering
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business process management
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leading and mentoring Quality initiatives
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cost control, business risk planning
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change management and;
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BCP apart from BPO consulting
Soma Kanta
Partner Consultant
India
Soma has over 7 years experience in the Call Centre and BPO sector in India. He has worked primarily in the customer care area servicing both domestic and international clients. His experience is primarily in the telecommunications industry sector. He has successfully led and managed multiple campaigns during his career.
Soma’s core areas of expertise are:
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Team management including scheduling, activity monitoring, absenteeism management, and performance evaluation.
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Quality control and assurance to ensure meeting of client guidelines and expectations.
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Call centre business systems and processes.
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Business analysis
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New call centre setup.
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