Carlo Mendoza
Partner Consultant
Philippines
Carlo has worked extensively with some of the largest BPO providers in the Philippines. They include companies such as PeopleSupport, eTelecare Global Solutions, TeleTech, and ACS. He has worked largely in the operations part of these businesses. He has managed numerous team leaders and programs. Key areas of expertise include:
- Team leader management
- Operational delivery management
- Frontline staff performance
- Service performance
Marcus G. Layson
Partner Consultant
Philippines
Marcus has more than 5 solid years experience in Business Development, Information Technology, Project Management, Operation Management, and Call Centre Consultation. Marcus is able to map a creative business vision, transforming and empowering organizations with the tools and techniques to bridge the digital gap. Marcus is a dynamic leader and mentor with a team-based management style and exceptional client relationship, and communication skills. Marcus has a solid background and qualifications in core business functions. His main areas of expertise include:
- Business development
- Operational management
- Project management
- Performance improvement
Romulo D. Henson III
Partner Consultant
Philippines
Romulo has over 20 years of work experience in Information Technology. During that period he has held roles in a managerial capacity for 10 years. Romulo has wide ranging experience and exposure to various areas of IT from engineering and operations of IT infrastructure facilities to IT service management to systems development lifecycle management and to IT policy formulation.
He has experiences working in a government and private multinationals. Many of these companies were multi-cultural companies. He has been part of 3 start-up companies in the Philippines.
Rumulo’s key areas of expertise include:
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Network design, planning & administration
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New centre IT build
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Systems administration of call center/BPO technologies.
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IT systems policies and procedures
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Data centre management
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Microsoft Certified Professional
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TIL Service Management Certified
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