Haseeb has over seven years of core customer contact services experience in leading BPO and Telecommunication companies in Pakistan. Masters of business administration in Marketing and Management Sciences, Haseeb is also a lead trainer and consultant for customer management strategies to small start-ups and government organizations in Pakistan.

Haseeb has worked in all the areas of front office and back office of a contact center in front-line, supervisory and management ranks. He specializes in the areas of operations, customer relationship and business management of customer contact centers. Seven years of experience has helped Haseeb acquire the ability to quickly assess operational needs and implement a proper balance of people, processes and technology to improve employee productivity and achieve high client service levels in customer contact environments. Key areas of expertise include:

• Business analysis
• Operational modelling
• Performance optimisation
• Business flow mapping